After a decade of facilitation, I can usually tell in the first hour whether a strategic planning process is going to produce something real. It's not the quality of the materials. It's not the size of the room or the catering budget.

When everyone can access nearly unlimited information, the scarcity doesn't disappear — it shifts. What becomes scarce isn't information. It's the capacity to make sense of it.

Hormann and Vivian's framework offers something rare in organizational consulting: it treats people in organizations as whole human beings who carry history, not as interchangeable parts in a system that just needs better management. That framing matters. It's the difference between an organization that survives its hard chapters and one that gets defined by them.